• Aestimo – establishing personal development goals, assessing performance, preparing performance appraisals, building skills, developing people
• Capax – scheduling resources, tracking utilization and availability, matching skills and interests to work requirements, estimating scope and fees, balancing workloads, managing budgets
• Sentio – building profiles of skills, knowledge, and experience; finding people based on what they know, what they have done, their credentials, and availability; focusing development
• Fortuno – screening opportunities, managing service delivery, collecting time and charges, monitoring status and exceptions, preparing bills, receiving payments, managing currency translations, tracking client satisfaction, paying vendors, analyzing performance
• Nuntius – preparing email reminders for work flow status or exceptions, and personal summaries of business process metrics.

     By virtue of its broad scope and integrated design, Maven aligns information resources across business processes to provide leaders with insights about operations and to allow them to focus on improving performance. Maven’s built-in decision support capabilities provide consolidations by individual, project team, client, practice group, office, or overall firm.

     Professional services firms that are managing their resources at the practice group level face a host of operational challenges on a daily basis, including managing across geographies, developing skills, screening opportunities, improving morale, and optimizing resource utilization relative to a broader variety of billable and non-billable activities.

     The management systems used at most firms provide only episodic reviews of operations at week-end or month-end, based on information about events that have already occurred. To help differentiate their practices in an increasingly competitive marketplace, partners must be able continually to monitor factors that correlate with effective performance while there is time to affect outcomes and boost performance. Partners must be able to use insights about pending events to optimize resource utilization, leverage resources, apply them effectively, and demonstrate superior management capabilities to their clients.

     Maven is designed to bring these important capabilities to professional services firms. Maven tracks resources that go into acquiring, staffing, and delivering client services. By doing so, Maven helps firms understand the resources and efforts that different services require, which professionals are most effective, and anticipate client charges. This approach is critical for firms responding to Requests for Proposal and preparing fixed-price bids. Maven allows forms to track return-on-investment for marketing and business development, and to gain insights about client satisfaction. It also helps with professional development and career management, which can lead to greater satisfaction and improved client service.